OrganicBouquet.com guarantees the freshest and most beautiful bouquets available at the time of your order. Although our bouquets will vary by season and may differ from the exact arrangements featured on our site, we will do our best to match your order based on product quality and availability. We also guarantee that our organic gourmet gifts are made with the finest ingredients available, and that our artisan crafts are made with the highest quality craftsmanship.

If your products arrive damaged or you received your order after the scheduled delivery date, you are eligible to receive a full refund or replacement product of equal value. Claims under this guarantee must be brought to our attention within seven (7) days after the delivery date in order to be eligible. Non-perishable items can be exchanged or returned for a full refund provided the items are returned unopened with the original packing materials and documentation. Exchanges must be made within 14 days of receipt of the item.

To make a claim, please contact our customer service specialists at customerservice@organicbouquet.com or 1-877-899-2468 between the hours of 9am to 5pm, Monday thru Friday, Pacific Standard Time.

Please note that OrganicBouquet.com will only refund shipping costs if we failed to deliver your order on the requested delivery date. We are not responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender.