FAQ - Shipping & Delivery Questions

Shipping & Delivery Questions


Q. Are there extra delivery charges during holidays?
A. No, unless the holiday falls on a weekend at which you will be charge for weekend delivery rates. Organic Bouquet processes orders on a first come, first serve basis and will not be held responsible for sold out products.

Q. Can I change my delivery date or shipping address?
A. Yes, provided you notify us three (3) days prior to your scheduled delivery date. To change your delivery address or shipping address, please contact our customer service specialists or fill out an email request form. Due to high order volumes during the holidays, Organic Bouquet does not allow orders to be edited within the seven (7) days prior to Thanksgiving, Christmas, Valentine's Day, Easter or Mother's Day.

Q. Does Organic Bouquet ship internationally?
A. At this time, we only ship within the United States.

Q. What if no one is available at the delivery time?
A. It is the sole responsibility of our customers to ensure that someone is available at the shipping address at the time of delivery. If no one is available to receive the shipment, our carrier, DHL, will leave the package near the front or back door/gate. DHL may decide to leave a "request for pick-up" note if the area is deemed insecure for reasons such as adverse weather conditions, risk of theft, etc. In either case, Organic Bouquet is not responsible for packages that are delayed, lost, stolen or damaged due to the recipient not being present at the time of delivery, or if an incorrect address is supplied by the sender.

Q. What is the cutoff time for next day deliveries?
A. All orders must be placed before 12:00 PM PST or 3:00 PM EST for next day delivery. We do not offer next day delivery service on Saturdays or Sundays.

Q. When will my order arrive?
A. Before you place an item in your basket or shopping cart, you will be asked to select a delivery date. Available delivery dates and shipping methods will vary by product, so please review the "Shipping Information" next to the product you wish to purchase.