FAQ's - Ordering and Payment Questions

 

Can I cancel my order?

Yes, provided you notify us three (3) days prior to your scheduled delivery date.  To cancel your order and receive a full refund, please email us at support@organicbouquet.com. 

 

Can I make changes to my order?

Yes, provided you notify us three (3) days prior to your scheduled delivery date. However, to avoid transaction errors or delivery of your bill to the wrong address, please make sure your billing and credit card information is correct at the time of purchase; for we will authorize your credit card at the time of purchase in order to secure your order and delivery date. To change your billing or personal information,
please contact our customer service specialists by emailing us at support@organicbouquet.com . Due to high order volumes during the holidays, Organic Bouquet does not allow orders to be edited within the seven (7) days prior to Thanksgiving, Christmas, Valentine's Day, Easter or Mother's Day.

What forms of payment do you accept?

We accept Mastercard, Visa, American Express, Paypal, and Amazon Pay.

How will I know if my order has been processed?

Once you place an order at Organic Bouquet, you will immediately receive an order confirmation code for your records and you will also receive an order confirmation via email. The message will be sent to the email address you provide throughout the checkout process.

Is it safe to use my credit card online?

Absolutely. All transactions at Organic Bouquet are handled using a secure server software (Secure Socket Layers) encryption technology. We use RSA encryption technology to scramble your data so that it would be virtually impossible to break into.

What if I do not receive an order confirmation?

Due to purchase volume and site traffic during peak shopping hours or holidays, it may take Organic Bouquet more than four (4) hours to send you an order confirmation message via email. If you do not receive your order confirmation within twenty-four (24) hours after the time of your purchase, please contact our customer service specialists via email or by calling 1-877-899-2468.

Will I be charged tax on my purchase?

Currently we only charge for shipments that are placed by with a Florida delivery address.  But this could change as Federal guidelines are updated.